“I may not have gone where I intended to go, but I think I have ended up where I needed to be.”
--- Douglas Adams

Tuesday, October 21, 2014

.... And the Horse You Came in On, An Open Letter to Peet's in Embarcadero Station

So today I needed a second cup of coffee. I usually do go with just one in the morning before I leave the house, but today, two was necessary. It was so necessary that I couldn't wait to get to the office for my cup of joe.


I went to the Peet's inside Embarcadero Station.


Now I love me some savory scones. I was excited to see they had a kale and cheddar scone. I ordered one. I think they get their scones from Raison D’ĂȘtre. Super yummy scones, for sure. Not enough places have savory scones and I was happy to see it there.


While I was waiting for my coffee with room (which had no "room," btw) I thought it would be nice to get a marble loaf for my co-worker. We are having a busy week and I though he would appreciate the treat. I asked the cashier "Pip" for a marble loaf slice. He looked at me, put his arms akimbo, cocked his head to the side and said "You want a Kale and Cheddar Scone AND a Marble Loaf? I looked at him and said "yes, and a small coffee."


OK, maybe I am PMSing and just read the guy wrong, but really?


That is not your job, Pip. Your job is to sell stuff, not to judge the customer to her face. Your job is to sell stuff and if you would like, you're free to go in the back and make fun and judge all you want, but in front of the customer, it's your job to sell. Buy adding that extra marble loaf I increased the sale in that transaction by 30%. I'll be sure to never do that again.


Love,
Andrea


P.S. I am not a crackpot



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