“I may not have gone where I intended to go, but I think I have ended up where I needed to be.”
--- Douglas Adams

Friday, July 1, 2016

Friday Treat - An Open Letter to Chai Cart

About 2 months ago or so I spent the better part of the week in the hospital. Not a super fun time, but the docs patched me up just fine and I'm good as new. Whilst there, I had no coffee. I could have, but hospital coffee is a delicious as their Salisbury Steak, which is to say, not good at all. It's kinda hard to screw up hot water and a bag of black tea, though. So that's what I drank.

After a week of no coffee, I kind of lost my desire for it. Don't know why, but I've been choosing tea, Darjeeling mostly, as my hot-water-based beverage of choice. I still get the caffeine I've conditioned my body to crave, but with a different flavor profile. I still have coffee, just not everyday.

Dear Chai Cart,

I think you're awesome. You're expensive and I can't afford you daily, but you're great. See, you cost me $5 ($4 + $1 tip). I know there are plenty of people who go to S-Bux everyday and throw down $5 on their vente, double shot, two pumps vanilla, 1/2 pump hazelnut, extra sweetener, almond milk cup of stupid sprinkled with a dash of cinnamon, but that's not me. I'm usually happy with the Green Mountain coffee pods or Bigelow Tea provided by my office.

This morning I treated myself to a Masala Chai. I truly enjoy the product Chai Cart puts out. A steamy cup of Masala Chai hits the spot on a Friday morning. It's so hot I can't drink it for the first 20 minutes, but that's OK. It's all part of the ritual of spending $5 for a cuppa your tea; smelling the yummy spices, warming my hands, burning my fingers if I walk too quickly and spill a little bit.

And your customer service? So great. I have never encountered a grumpy Chai Cart worker. I imagine that's a hard job to be nice all the time especially because they have to stand outside in the cold and sell stuff to busy captains of industry. I've worked plenty of customer service / food service jobs and I know it's kind of hard to be "on" all the time. Not every customer is nice. It's hard to be nice back to the mean ones.

Chai Cart employees are always friendly and engaging. They have a knack for having a conversation with the customer without it seeming like they are just being nice because it's their job. They seem like actual nice people.

So thank you Chai Cart.


P.S. I am not a crackpot

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